Our Trading Charter with you
Please read this carefully before making a Booking
1. FINANCIAL PROTECTION
Your contract is with “Edwards Coaches Ltd” of
“The Courtyard, Parc Busnes Edwards, Llantrisant,
Pontyclun, RCT, CF72 8QZ with Company Registration Number:
40545308”.
When you book a holiday with us, the money you pay us for the
booking will be protected by Bonded Coach Holidays (BCH) and
the Association of Bonded Travel Organisers Trust Limited
(ABTOT), this is a Government approved consumer protection
scheme. The scheme will also ensure your repatriation in the
event the company becomes insolvent. Our Trading Charter and
Booking Conditions set out clearly and simply the
responsibility we have to you and in turn, you have with us,
when a contract is made. Please see the Consumer Guarantee at
www.bch-uk.org. There is
no financial protection if you purchase just transport or
accommodation-only from us.
We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. “Edwards Coaches Ltd” will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.
2. BOOKING AND PAYMENT
When a booking is made, the ‘lead name’ on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions, provides a mobile telephone number and pays the deposit indicated in the brochure and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your booking agent. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts. Single occupancy of rooms, when available, may be subject to a supplementary charge, your Travel Advisor will provide you with the supplements. You can book by paying a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below.
Deposit of £65.00 per person on UK tours.
Deposit of £75.00 per person on European tours.
Deposit of £95.00 per person on London Theatre Breaks.
For certain ticketed events, Disneyland Paris and River Cruise tours you will need to pay a £200.00 deposit per person.
The balance of the price of your holiday must be paid at
least 8 weeks before your departure. If you book within our
balance due period, you will need to pay the total holiday cost
at the time of booking. If the balance is not paid in time, we
reserve the right to cancel your holiday, retain your deposit,
and apply the cancellation charges set out in the paragraph
below. The date of cancellation will normally be the date we
receive your written confirmation that you intend to cancel or
15 days after the balance due date, whichever comes
first.
Where optional items are purchased as part of the holiday,
these are payable on the balance due date except where items,
such as theatre tickets, have been specifically purchased for
you. In this case the cost will be payable at a separate date
notified to you and will not normally be refunded unless we
obtain a refund from the supplier we use.
3. BROCHURE ACCURACY
Although “Edwards Coaches Ltd” make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice.
4. OUR PRICING POLICY
“Edwards Coaches Ltd” endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes (unless otherwise stated) are not included in our prices, but we will notify you when applicable. Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these cases we will absorb the cost equivalent to cost of the first 2% of the holiday price. Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive written notice within 20 days of the date of the surcharge invoice. The currency exchange rate used in the holiday costings are based on rates as at 12 December 2022.
5. IF YOU CHANGE YOUR BOOKING
If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing at our offices from the person who signed the booking form, at least 6 weeks before departures. This must be accompanied by a payment of £15 per booking per occasion to cover our administrative costs, plus costs we incur in making the amendment. Alterations cannot be made within 6 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph below. Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.
6. TRANSFERRING YOUR BOOKING
You can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter or email no less than 7 days before departure. This transfer will cost £15 per booking for every transfer we make, plus reasonable costs to make the transfer. You will remain responsible for ensuring payment before the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us.
7. IF YOU NEED TO CANCEL YOUR HOLIDAY
You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and is communicated to us in writing via the office who made your original booking. You must pay cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday. Your cancellation will take effect from the date on which we or our agent receive your written confirmation of your cancellation. You must also return any tickets or vouchers you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies, such as ferries, hotel accommodation etc have been bought in on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs and the following scale of charges will be applied to the remainder:
Period before departure within which written cancellation of holiday is received:-
PERIOD BEFORE DEPARTURE % CANCELLATION SCALE
More than 42 days DEPOSIT
42-29 Days* 30%
28-15 days 45%
14-08 days 60%
07 – Departure Day 100%
There is a change to the scale of cancellation charge on certain ticketed events, Disneyland Paris and River Cruises tours. Please refer to a Travel Advisor for details. *Unless lower than the deposit amount.
Important Note: Certain arrangements may
not be amended after they have been confirmed and any
alteration or cancellation could incur a cancellation charge of
up to 100% of that part of the arrangements in addition to the
charge above.
You may cancel your holiday without paying any termination fee
before the start of the holiday, in the event of unavoidable
and extraordinary circumstances occurring at the place of
destination or its immediate vicinity, for instance, if there
are serious security problems at the destination which are
likely to affect the package.
8. ALTERATIONS TO YOUR HOLIDAY BY US
We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will let you or your booking agent know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In either case, we will pay you compensation, according to the scale set below. A major change includes the time of your departure or return time by more than 12 hours, a change in departure point, location of resort or type of hotel or specification of the coach. If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:
- accept the new arrangements offered by us; or
- accept a replacement holiday from us of equivalent or similar standard and price (at the date of
the change), if we can offer you one; or
- cancel your holiday with us and receive a full refund of all monies.
Either way, we will pay you compensation, using the Compensation table shown,
Tours of 6 days or over Tours of 5 days and under
More than 56 days Nil Nil
29 - 56 days £10 Nil
15 - 28 days £15 Nil
8 - 14 days £20 £15
0 - 7 days £25 £20
Important Note: Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at www.fco.gov.uk/travel prior to travel. All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 6 weeks before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).
9. OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty, we will assist you. If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your holiday. We will, however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges). We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.
If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday. If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings (We limit the cost of our assistance to you or your party to £5,000 per party)
10. IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform your driver or the relevant supplier/ resort representative immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you should contact Edward Coaches Ltd on your return. Our contact number, for unresolved complaints will be our office number on 01443 202048 (open in office hours) If you remain dissatisfied please follow this up within 14 days of your return home by writing to “Edwards Coaches Ltd” giving your original booking reference number and all other relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. Should you wish to pursue the complaint further, BCH/ABTOT have an Alternative Dispute Resolution scheme and full details are available from them. Please contact them at ABTOT 117 Houndsditch London EC3A 7BT.
11. OUR COACHES
We will always use our reasonable endeavours to provide a coach to the specification in our brochure or advert but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances. There is a seating plan but, in some cases, operational reasons may require a coach with a different configuration. We reserve the right to alter a coach seating plan and allocate seats other than those booked. Single passengers may be required to share a double seat with other single passengers. When your booking is confirmed, you will be offered the best seats that are available at that time. If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking. If you fail to do this and it transpired that the seat allocated to you is insufficient for your needs and there is no alternative seating available, then you will be refused access to the coach and any payments made will be liable to forfeiture. Specific seats will not be allocated on coaches operating a feeder service between joining points and main holiday departure points.
12. HOTEL FACILITIES
Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to a supplementary charge.
13. HEALTH AND SAFETY
In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our clients are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department of Health leaflet “Health Advice for Travellers”.
Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months.
We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.
NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs, but not on overseas holidays.
14. TRAVEL DOCUMENTS, ITINERARIES, PICK-UP POINTS AND PASSPORTS
For all Continental holidays, you will require a full 10-year British Passport (machine readable) valid for a further 6 months after your holiday. If you do not hold a full British Passport or have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book. We cannot accept responsibility if passengers are not in possession of the correct travel documents. For full details on passport requirements, please contact ‘the identity and passport service’ on 0300 222 0000 (www.direct.gov.uk)”
You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents. “Edwards Coaches Ltd “reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad.
Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken. Optional excursions booked and paid for in resort do not form part of your booking. Admission fees to buildings may not be included in the price of the holiday, please check.
15. SPECIAL REQUESTS
All special needs and requests, if agreed, should be entered on the booking form and be included in the confirmation of the holiday. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact “Edwards Coaches Ltd”. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.
16. PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/Tour Managers are unable to provide such assistance.
IMPORTANT You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip.
17. PASSENGER BEHAVIOUR
We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver/representative, ship’s captain, or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you. We also request that mobile telephones are not used on the coach.
18. TRAVEL INSURANCE
We strongly advise that you take out personal travel insurance for the trip. We have arranged travel insurance with Towergate Travel which is outlined on page 56 of our brochure. You may use an alternative insurer, but you must advise us. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer, the policy number and 24-hour contact number.
19. LUGGAGE
Please restrict your luggage to a suitcase weighing no more than 18 kgs per person. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach. Please contact us for our policy on mobility scooters.
20. GENERAL DATA PROTECTION REGULATIONS
We comply with the GDPR 2018 Regulations, our data controller is Edwards Coaches and our data protection policy can be found at https://booking.edwardscoaches.co.uk/Privacy-Policy or you can request a copy from Edwards Coaches, The Courtyard, Parc Busnes Edwards, Llantrisant, Pontyclun CF72 8QZ.
21. EMERGENCY CONTACT
Our emergency contact details are Tel: 01443 202048 (office hours) Email: customerservices@edwardscoaches.co.uk (office hours). Emergency out of hours contact details are as per your travel documentation.
Important information
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. We, Edwards Coaches Limited will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.
Your key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 are:
• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty.
• If the organiser becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Edwards Coaches Limited has taken out insolvency protection by way of a bond held by the The Association of Bonded Travel Organisers Trust (ABTOT) (117 Houndsditch, London, EC3A 7BT 0207 065 5316, enquiry@abtot.com
General Information (Not part of your contract)
YOUR HOLIDAY PRICE
Your holiday price includes a) transport from any of our joining points specified in this brochure. b) Hotel accommodation and meals as specified in the individual holiday descriptions contained in this brochure, (the half board price on British and Continental holidays includes breakfast or continental breakfast and dinner, commencing with dinner on the first day and terminating with breakfast on the last day. except where otherwise stated), c) VAT at 20% where applicable, unless otherwise indicated in the holiday description, entrance fees, guide fees, sightseeing tours and optional excursions are not included in the holiday price. Some hotels may make a small charge for tea and coffee served after dinner. Gratuities to hotel staff and driver/ couriers are not included and are discretionary. We reserve the right to increase or decrease holiday prices shown in this brochure but will not do so after your booking has been confirmed except in the circumstances detailed in Section 6 of our Trading Charter.
LUGGAGE
We insist that all passengers must keep luggage to a medium sized suitcase and weighing no heavier than 18kg (39.6lb). In addition a small hold-all may also be taken on the coach. We reserve the right to refuse to carry any passengers exceeding the above limits and you will be asked to remove excess weight. Overnight bags can be used but any luggage left on coach is at your own risk and we cannot be held responsible for any damage or loss to your property. Please note that at some hotels, particularly on the Continent, porterage is not always available between the coach and the hotel. It is unlikely that luggage or personal belongings will be covered by your insurance if left unattended or in an empty vehicle overnight and you must therefore take all belongings with you at overnight stops. All luggage and belongings should be insured to full value and all personal items such as jewellery, cameras, watches etc, should be carried on the person. It is your responsibility to ensure that your luggage and belongings are loaded on to the coach on which you are travelling, especially at ports, interchange points and on leaving the hotels. You should ensure that you attach the Edwards colour coded luggage label provided by us to your suitcase. We accept no responsibility if you leave or lose your luggage or your luggage gets damaged in transit.
SEATBELTS
If you need an extension for your seatbelt, please ask at the time of booking.
ROUTES Routes shown in this brochure (or online) may have to be changed on occasion due to traffic conditions or for other reasons and in consequence it may not be possible to pass through all the places mentioned in an itinerary. Furthermore stops can only be made at a limited number of places according to the time available. Some excursion itineraries include the use of ferries and other forms of transport, which can be affected by inclement weather and may have to be cancelled, in such cases we will seek to provide a suitable alternative. Published running times of services are estimates which may be affected by circumstances outside our control. We reserve the right to change excursions or itineraries without notice when appropriate for operational reasons without compensation.
CHILD REDUCTIONS
Child reductions are occasionally available, please ask your travel consultant for details.
HOTEL AND MEAL INFORMATION
Hotels have been carefully selected to provide clients with good value for money and range from smaller family owned hotels to large luxury hotels. On centred holidays a description of the main hotel is given in the holiday itinerary on the relevant brochure page. The onus is on the customer to ensure that the hotel, resort and itinerary are suitable for their needs. Almost all of our holidays include breakfast and dinner daily (half board) except where stated Set menus are usually provided on Continental holidays and on some British holidays. Please remember when travelling abroad that food served will vary from country to country and on occasions may be prepared and served differently from the way we are used to Breakfast on the Continent usually comprises rolls, butter, preserves and coffee although some hotels now provide a Continental buffet breakfast in Britain, English breakfast is usually provided. Please remember when booking that hotel standards do vary and that the standards of hotels are often reflected by the difference in holiday costs. Some hotel amenities such as lifts, swimming pools etc., at times require servicing and/or cleaning and we cannot guarantee that they will always be available Similarly, weather, lack of demand and seasonal opening times can also affect the provision of entertainment or outdoor amenities described in this brochure.
BRITISH HOTELS
Our hotels range from small family owned to reputable hotel chains. Hotel ratings are described on the brochure page. The absence of a star rating or equivalent does not necessarily mean a lower standard of hotel, but merely indicates the respective hotels non-membership of the rating organisation or waiting for inspection.
CONTINENTAL HOTELS
On centred holidays we have given a description of the main hotel or hotels. En route hotels vary, but as an indication we use 2 or 3 star or equivalent rated hotels in Belgium and France and 3 star or equivalent rated hotels in Austria, Germany, Italy and Switzerland, and these may be in a centre or for access reasons on the outskirts of town. All hotels used on the Continent provide rooms with bath/shower and WC as a minimum In some countries twin rooms may comprise what appears to be one bed but having a double base and headboard with separate mattresses and duvet or bedding. A three bedded room is often a twin room with an extra bed added. An Austrian twin bed is a double bed with 2 mattresses. The onus is on the customer to ensure the holiday is suitable for their needs.
SINGLE ROOMS
The number of single rooms is limited and on some UK and most Continental tours there is a supplementary charge (Single Room Supplement (SRS)) as shown on the individual tour details in the brochure. NB If you are charged a Single Room Supplement (SRS) it does not mean that your single room is of a better quality or larger in size to any other single room. It is therefore advantageous to share a twin room with another person.
CROSS CHANNEL CROSSINGS
Edwards Holidays reserve the right to amend/alter/change the cross-channel route due to operational changes or unforeseen circumstances. Changes to ferry or shuttle crossings will be notified prior to travel where possible.
OPTIONAL EXCURSIONS
Edwards Holidays may arrange an optional excursion programme on selected tours which will be offered to you prior to departure. Optional excursions are operated subject to attaining minimum passenger number and at the discretion of Edwards Holidays. Payments for the excursions are made direct with Edwards Holidays and full details will be available to you on booking. Edwards Holidays may hire in local coaches to operate the excursions.
FOREIGN & COMMONWEALTH OFFICE
The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which includes information on passports, visas, health, safety and security and more. For the latest Foreign & Commonwealth Office travel advice please check https://www.gov.uk/foreign-travel-advice
IMPORTANT NOTICE
We reserve the right to refuse, accept, cancel and /or not proceed with any booking at any time at our sole discretion. All contracts between Edwards Coaches Limited and its clients are made on the terms of the booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times. Unfortunately, it is inevitable that some of the prices or details contained within our brochure may have changed since it was printed. We also reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. When you book your holiday you will be informed of any changes to any of the relevant details within our brochure which have occurred prior to you making your booking.
PUBLICATION DATE Our latest brochure with these Terms & Conditions was published in the UK by Edwards Coaches Ltd. The Courtyard, Parc Busnes Edwards, Llantrisant, Pontyclun, RCT, CF72 8QZ in December 2023.
EMAIL MARKETING
Our Email marketing eshots are subject to the following Terms & Conditions.
1: Any promotion given is for NEW or Email relevant bookings only.
2: The closing date on any email marketing is 10 days BEFORE the date of travel unless stated otherwise.
3: Promotions are designated to the Email recipient only and may not be used in conjunction with any offer.
4: No monetary recompense will be offered to those who have current bookings (or cancellations) pertaining to the promotion.
5: Any promotion is non transferable or refundable and no other discount will be given.
6: All promotions are still subject to our normal Terms & conditions which can be found online as above at https://www.booking.edwardscoaches.co.uk/Terms_Conditions
