Door to Door (Home Pick Ups)
For more information, please download our brochure page
http://www.edwardscoaches.co.uk/downloads/summer/7%20Routes.pdf
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How do I set up an internet account?
Start by clicking "LOG IN" from the left hand column then select "New Client" and follow the on screen instructions.
Please pay careful attention to your email address as this can only be used once and if entered a second time, it will not accept the same email address. Ensure you note your password as this is case sensitive.
If you think you have entered the wrong email address, please send an email to webbookings@edwardscoaches.co.uk to have this corrected BEFORE you proceed.
Once complete, you will see the left hand LOG IN change to LOG OUT.
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My Email Address is aleady in use
Many of you have already registered an email address with us.
Please ensure you have your email address in the "Existinging Client" section and then press "EMAIL ME MY PASSWORD"
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How much Deposit do I have to pay?
Deposits are £35 per person for British and Continental Tours; £75 per person for London Theatre Breaks; £100 for Cruise & Flight tours. The full balance is payable 8 - 10 weeks before departure;
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When will I get confirmation of my booking?
You will receive an email instantly if you book on line followed by an emailed confirmation during office hours or within 7 days if you ring one of our offices. 7 days before you travel, you will receive your travel tickets & luggage lables by post.
Please remember to check ALL DETAILS on your confirmation as we do charge an administration charge for any changes after we send your travel ticket.
If you do NOT receive an email, check your "Junk / Spam" email and be sure to add cardiff@edwardscoaches.co.uk to your address book. Also, please check in your account that you have spelt your email address correctly!
Some clients will not accept attachments.
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I am not able to view the insurance or confirmation even though I have Adobe?
Some clients have their security settings at too high a level to accept our emails, or others with email attachments.
We recommend you add us to your address book to accept these emails or for further information, copy this link into your browser and decide how best to manage your security settings : - http://www.microsoft.com/windowsxp/using/web/sp2_oe.mspx
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Insurance Statement - For those purchasing Insurance, please read.
> Edwards Coaches Ltd are authorised and regulated by the Financial Services Authority.
> This is the only insurance product we provide.
> Whilst there is no health Warranty, the insurer will not be liable for claims if you, a close business associate, a close relative or any person upon Whose health the trip depends;
a) Is receiving or on a waiting list for surgery, in-patient treatment or investigations in a hospital, clinic or nursing home; or
b) Is suffering from anxiety or depression or from any previously diagnosed psychiatric disorder; or
c) Has received medical treatment as a hospital in-patient during the last six months prior to booking the trip unless he/she have obtained satisfactory medical advice on the advisability of taking the trip: or
d) Is expected to give birth before or within eight weeks of the date of return to their Home; or
e) Is travelling against the advice of a Medical Practitioner for the purposes of obtaining medical treatment abroad; or
f) Has been given a terminal prognosis.
> 14 day cancellation right - You the customer, have the right to cancel the policy with a full refund within 14 days of receipt of the certificate, as long as no claim has been made or intended.
> Complaints procedure - Full details are contained within the policy. `
> You must take your travel insurance document with you on the tour!
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How do I get FREE Insurance?
Your free insurance will automatically be calculated.
When you reach the insurance screen, you will see "Insurance" and the price.
Select the number of persons for insurance, then on the final confirmation screen, you will see the discount has been applied.
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What is my luggage allowance?
A maximum weight of 15kg per case is allowed. We recommend 1 plastic type suitcase of medium size per person. Please pack a separate bag if your Tour includes overnight stops. No electric scooters are allowed.
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Can I book specific seats?
No. You can request a specific and we do our utmost to grant your seating request, but we do reserve the right to alter seat allocation dependant on coach size and numbers travelling.
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Will you send me a reminder when my balance is due?
No. Your Balance Due Date is printed on your Confirmation and Invoice and you must log in to your account or ring us to pay the balance. If you pay by a credit card, you will have to give us your details again as we do NOT keep credit card details on file.
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Where can I find a list of pick up points?
On the very bottom of the screen, there is a small list. Click on pick up points or copy and paste this link into your web browwser.
http://booking.edwardscoaches.co.uk/Information.aspx?Type=Pick+Up+Points
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How can I find out "How much will my holiday cost"?
If you click on "Book now", this will give you a guide price to the cost of your holiday or daytrip.
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How do I claim my "Loyalty Bonus"
At present, our system does not do this automatically.
You need to claim your due bonus in the "Request" section and our staff will update this for you.
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I cannot find my pick up point
All our pick up points are listed Alphabetically. If you cannot find it, press your CTRL & F button, which will bring up a search window. Type 1 word from your pick up, EG, Holly and allow the search facility to find it for you.
We have now introduced a filter based on your postcode. Click on filter and it will reveal the closest 5 pick up points to your home address.
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Do you have Car Park facilities at your Offices?
Yes, we offer secure car parking. Our depot is monitored by CCTV. Please state at time of booking if you require this facility as car parking space is limited and may be chargable.
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Can I take a wheelchair/walking frame?
As long as it is a non mechanical chair, then yes, but you MUST inform the reservation staff at the time of booking.
For all mechanical chairs/scooters, you must be Registered Disabled and provide us with your badge number when making this request and these must be flat packed and you must also be able to carry them yourself.
Our drivers reserve the right to refuse to carry these.
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Are there any extra costs?
Yes, there may be a small charge for your pick up on selected Door to Door pick ups depending on the area in which you live. You are advised to ring our office for clarification.
There may also be a surcharge for European tours depending on the economic rates of exchange. If a surcharge is applicable, a new invoice and letter will be sent to you 8 weeks before your departure date.
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When will your Winter Brochure be available?
We are hoping to have this years Winter Supplement available from mid September. If you have travelled with us recently, you will automatically receive one.
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Our Free Insurance Statement
We are pleased to announce that we will be offering free insurance on the majority of our SUMMER BROCHURE tours from 1st of January 2010 through to 28th February 2010 for all our clients that book online.
This year, we have simplified this process, as now you only have to select "Insurance" and your discount will automatically be applied.
For Call Back Users, our offices are extremely busy and may take a day or two to return your call.
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Passport Advice
PASSPORT NOTES AND ADVICE
Although the United Kingdom is part of the European Union (EU), you still need to carry a full British 10-year passport (or five-year child passport if you are under 16 and not on a parent's passport) every time you travel to Europe. This includes day trips and travel by Eurostar. Many countries no longer check passports at their land borders, but they still expect visitors to be able to produce a valid form of identification. For UK travellers this is the British passport.
Remember, your passport will be checked at immigration control when you return to the UK.
When does your passport expire?
Some countries will not let you enter if your passport has less than six months left to run. The rules vary by country.
Belgium - 6 months left on your passport
Croatia - 3 months left on your passport
In the following countries your passport only needs to be valid for the duration of the holiday
Austria - France - Germany - Italy - Netherlands - Poland - Spain - Switzerland - Greece (Crete)
Do I need a passport to travel to the Republic of Ireland?
The Republic of Ireland is classed as being part of the Common Travel Area of the UK so you do not need a passport to enter. Most airlines or ferry services only require satisfactory photographic ID (i.e., your passport, driving licence, etc). We recommended that you take your passport if you have one and that you take care to read any advice the airline or ferry service give you about travelling when you book your tickets.
Useful Advice
Before you leave, make sure that:
* you have filled in details of your next of kin on the last page of your passport
* you have noted down your passport number and its date of issue and have put these details in a safe place, separate from your passport
* you have made a photocopy of your passport details page (usually inside the back cover) and left it with a friend
* you take one other form of photo ID with you
* any children who are travelling on your passport will still be under 16 by the end of your journey (if not, they will need their own passport - a child passport if they are under 16 at the start of their travels and an adult one if they will be 16 before they set out).
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Do you sell Gift Vouchers?
Yes, Holiday Gift Vouchers are available in denominations of £10, £25 & £50 and can be redeemed against any of our tours. Please ring our offices to purchase. (These are NOT available online)
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